E-Subro Hub and Settlement Exchange System Changes Coming in April
As announced in January, Arbitration Forums, Inc. (AF) will soon be delivering enhancements to E-Subro Hub aimed at improving our membership’s experience.
To render decisions that meet our memberships’ quality expectations, arbitrators must remain knowledgeable about AF rules, hearing procedures, and system functionality.
As an arbitrator, you will likely encounter a case in which the Responding Party failed to answer the filing—leaving you with only the Recovering Party’s arguments and evidence to decide the case.
AF continuously implements process improvements that aim to positively impact our membership. One improvement we will soon implement relates to personally represented hearings.
Regularly reviewing access privileges for your TPAs helps reduce cybersecurity risks by ensuring that only active and current TPAs have access to your company’s sensitive information.
We have noticed an increasing number of Post-Decision Inquiries (PDIs) submitted by filers and responders who believe the arbitrator did not comment on a particular piece of evidence.
AF offers numerous reference guides, training tutorials, and live webinars on the various intercompany arbitration programs and processes to ensure our members’ success.
Evidence attached to support the Recovering Party’s feature damages and the Responding Party’s damages dispute, if applicable, became viewable to all parties involved in the arbitration filing.
New Deferment Option for Total Loss with Pending Salvage
Parties to a case with multiple features that include a total loss with pending salvage and assertions of policy limits are given an opportunity to defer all features until the salvage is resolved.
New Deferment Option for Total Loss with Pending Salvage
Effective September 23, parties on a case with multiple features that include a total loss with pending salvage and assertions of policy limits will be given an opportunity to defer all features.
On August 27, 2023, AF will be bringing the Property Forum to TRS. To ensure the preparation of our members, we’ve provided several training and informational resources.
Last February, the Guide for Arbitrators was updated. Along with the update, a 12-question quiz is offered and, thus far, over 800 arbitrators have completed the quiz.
AF facilitated its most recent Arbitrator Workshop webinars on July 19 and 20, with over 270 attending. The purpose of these 30-minute workshops is to drive decision quality.
Understanding the difference between correctable and uncorrectable errors can save time and preserve resources intended for other decision quality improvement efforts.
Entering Prior Payments: What’s in it for the Recovering Party?
To avoid potential delays in recovery via arbitration, and support prompt claim closures, always enter any prior cashed/cleared payments from the Adverse Party.
Last month, we advised that Arbitration Forums, Inc. (AF) is updating its arbitration applications to apply the new negligence law for cases filed on and after March 24, 2023.
As previously communicated, new Property filings will be submitted in AF’s TRS application effective August 27, 2023. Property TRS demos have been scheduled for Property arbitrators.
A common dispute argued in arbitration is that the Recovering Party should have repaired their vehicle, instead of declaring the vehicle a total loss, or vice versa.
Errors applying credit for a prior payment are often made on supplemental filings when the payment is entered in error by the Adverse party and was actually payment of the prior arbitration award.
We shared that Florida’s comparative negligence law changed effective March 24, 2023. To clarify, we believe the change is substantive and will apply to claims that accrue on or after March 24, 2023.
As you may have read or heard, Florida’s negligence law changed effective March 24, 2023. Florida transitioned from a pure comparative negligence system to a modified comparative negligence system.
Changes to Feature Response Damage Dispute Types Coming Soon
Arbitration Forums, Inc. (AF) will be looking for opportunities to revise the number of respondent damage dispute types that are currently available for selection when disputing the recovery sought.
AF recently facilitated its latest workshop webinar for Filing and Responding parties on April 19 and 20. The purpose of these 30-minute workshops is to drive decision quality.
Arbitration decisions that require follow-up often reveal a similar performance gap—the new arbitrator has let their primary job role of adjusting claims trickle into their secondary role...
Attention Arbitrators: Don’t Fall into the 100/0 Liability Mindset!
We recently received member feedback via our Member Satisfaction Survey that Auto decisions are too often determined at 100/0 liability or comparative negligence is often not applied.
A common scenario that is often incorrectly argued concerns a prior payment made by a Responder to either a vendor or to the filing company’s insured for the damages sought by the filing company.
New Post-Decision Inquiry Type – Deferment Findings
A party questioning an arbitrator’s finding on a deferment challenge may now submit a Post-Decision Inquiry to have the matter reviewed if the arbitrator has made an entry error.
As you may know, AF will be releasing several upgrades to the E-Subro Hub user interface this year. We’re excited to share a screenshot that provides a glimpse of the new Add Demand page.
How to Create a Post-Decision Inquiry (PDI) in TRS
Parties to arbitration can file a potential clerical or jurisdictional error with AF, known as a Post-Decision Inquiry (PDI), within 30 days of the decision publication.
Reminder: Review Responding Party’s Company Name when Filing Cases
We’ve recently received feedback from members being added to cases in error due to their company name being similar to the actual responding company’s name.
As announced in May, Arbitration Forums, Inc. (AF) will be introducing a series of enhancements over the course of 2020 that better align E-Subro Hub functionality with today’s most common subrogation
The TRS platform is currently available for automobile subrogation arbitration program cases only (cases filed in our Auto program), and it will become the exclusive platform for all automobile subrog
The TRS platform is currently available for automobile subrogation arbitration program claims only (cases filed in our Auto program), and it will become the exclusive platform for all automobile subro